Shipping & Return Policy
Effective Date: 08/06/2025
Last Updated: 08/06/2025
At Moonlight Mushroom, we are committed to delivering farm-fresh, high-quality mushrooms to your doorstep in a safe and timely manner.
🚚 Shipping Policy
✅ Delivery Coverage:
We deliver across selected locations in India through trusted cold-chain logistics partners to ensure maximum freshness.
🕒 Delivery Time:
- Orders are typically processed within 24 hours.
- Delivery usually occurs within 1–3 business days, depending on your location.
- You will receive a confirmation and tracking details once your order is dispatched.
💸 Shipping Charges:
- Shipping charges (if applicable) are displayed at checkout based on your location and order volume.
- We may offer free delivery on select products or during promotions.
❄️ Cold Chain Packaging:
All products are packed hygienically and shipped in temperature-controlled packaging to preserve freshness.
🔁 Return & Replacement Policy
Due to the perishable nature of mushrooms, we do not accept any returns once the product is delivered.
However, your satisfaction is our priority. If there is an issue with your order, such as:
- Damaged packaging
- Spoiled product upon arrival
- Incorrect item received
👉 Please contact us within 24 hours of delivery at support@moonlightmushroom.com with:
- Your order ID
- Photographs of the product and packaging
- A brief description of the issue
Our team will review your concern and, if eligible, issue a replacement or refund within 3–5 business days.
🧾 Cancellations
Orders can only be cancelled before they are dispatched. Once shipped, the order cannot be cancelled or modified.
To request a cancellation, email us at support@moonlightmushroom.com with your order details as soon as possible.
📩 Contact Us
If you have questions about your order or need help, please contact our support team: